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    Please review this New Student Information (57K PDF), provided in your New Student Orientation welcome packet, for detailed information and instructions regarding your JWU email account, computer labs, print release stations, network storage, telecommunications, the on-campus network, cable television, policies and technical support.

    Bringing a Computer on Campus To ensure a safe, secure and reliable network for you, please complete the following steps BEFORE you arrive on campus. If you have a computer with a Windows Operating system, ensure that your computer has:

    • Latest Microsoft Windows Updates installed
    • Windows Automatic Updates turned on
    • Valid and non-expired version of anti-virus software installed
    • Latest anti-virus software definitions installed

    If you have a Macintosh or Linux system, ensure that your computer has a valid and non-expired version of anti-virus software installed and the latest anti-virus software definitions installed.

    Important Items The university only supports computers with the following operating systems: Microsoft Windows XP SP3, Microsoft Windows Vista SP2, Microsoft Windows 7, Linux and Mac OSX. The following operating systems are not supported: Windows 95, Windows 98, Windows ME, Windows 2000, Windows NT Server and Windows NT Workstation.

    The university provides free Symantec anti-virus software for your security. Remember that you can only have ONE anti-virus program installed. Two anti-virus programs will NOT work properly together. If you already have one active anti-virus program installed, you do not need to install another program.

    Complete these steps as close to your arrival on campus as possible to ensure that you have downloaded and updated your computer with the latest Windows updates and the latest anti-virus software definitions. If new updates are released between your last computer update and your arrival on campus, you will be required to complete additional downloads before you are granted access to the network.

    Prepare your computer

    Explore our Technology Services and the Help Desk for more information and answers to frequently asked questions. You can also email the Help Desk or call toll free at 866-JWU-HELP (866-598-4357).