The basic guidelines for open-quote (“) and close-quote marks (”) are
Direct Quotes For direct quotes, use quotation marks to surround the exact words of a speaker or writer when written in text.“I do not mind,” he said, “staying late to help out.”
If the text in the quotations is a full sentence, capitalize the first word.“I’m sure my grade point average this term will be above 3.5,” she said.The teacher said, “A penny saved is a penny earned.”
When the quote is not a full sentence, and interrupts a sentence, the first word is not capitalized.When she told me about the class, she said it is “harder than the other classes I have this term.”
Running Quotes If a full paragraph of quoted material is followed by a paragraph that continues the quote, do not put close-quote marks at the end of the first paragraph. Do, however, put open-quote marks at the start of the second paragraph. Continue in this manner for any succeeding paragraphs, using close-quote marks only at the very end of the quoted material.“We all know that truth is stranger than fiction,” Norbert said. “But that doesn’t mean truth always makes better copy. “In the grand scheme of things,” he added, “nothing holds the public’s attention longer than bad news on a regular basis, whether it’s true or false.”
Dialogue or Conversation Each person’s words, no matter how brief, are placed in a separate paragraph, with quotation marks at the beginning and end of the individual’s speech.“Will you go?”“Yes.”“When?”“Thursday.”
Question and Answer Quotation marks are not required in text that identifies questions and answers by “Q” and “A.”Q: What year do you expect to graduate? A: I should be able to graduate in 2012.