Cable Television

Basic cable television service is provided throughout campus in all classrooms, lounges, common areas and residence hall bedrooms and living rooms.

For even more entertainment options, upgrade to Digital TV service with options including convenient navigation tools, local and national high definition programming, Movies On Demand, Sports packages and DVR.

Digital TV Packages
For even more entertainment options, upgrade to Digital TV service with options including convenient navigation tools, local and national high definition programming, Movies On Demand, Sports packages and DVR.
Digital TV Packages (86K PDF)

Channel Lineup
To access the Channel Lineup on Time Warner Cable:

  1. Visit Time Warner Cable
  2. Select "Channel Lineups" under the ‘Tools’ heading
  3. Select “Time Warner Cable - Charlotte, NC" from the drop-down box
  4. Click the “See Channel Lineup” button
  5. Select/check only “Broadcast Cable” and “Basic Cable” under the ‘Package Filter’ heading

Sales and Technical Support
Call Time Warner Cable toll free at 866-872-4898. When you call, you will be asked to verify the phone number you are calling from and you must say “NO.” You will be asked for the 10-digit phone number associated with our account and you must enter or state the following for your residence hall:

  • For Cedar Hall North or Cedar Hall South: 907-555-0151
  • For City View Towers: 907-555-0008

Follow the prompts to upgrade, downgrade, report services issues or speak to a customer service representative. On technical support calls, the phone system will attempt to troubleshoot with you by asking a series of questions. If you state, “I would like to speak to an agent” the phone system will route your call to an agent. You may also be asked for the zip code associated with the account and you must state 28202.

When speaking to the agent, please advise them that you are a student at Johnson & Wales University and provide your residence hall name and address including zip code below for them to be able to assist you:

Cedar Hall North
725 W 4th St
Charlotte, NC 28202

Cedar Hall South
215 S Cedar St
Charlotte, NC 28202

City View Towers
425 W 5th St
Charlotte, NC 28202

You must provide your exact room number and contact information. If you are setting up a service appointment, you must make it for when you will be available in your room. If the agent is not able to assist you, please request to speak with a supervisor.

If for some reason they run into trouble or are not able to resolve your issue when they come out, please contact your Residence Director with the details.