Min G. Kim teaches in Johnson & Wales University’s MBA Program. She is also a member of The International Council on Hotel, Restaurant and Institutional Education. Kim brings diverse work experience from the hospitality industry, including roles as an instructor at Penn State University’s School of Hospitality Management and a training specialist at The Westin, Korea.
Kim’s research interests are in various areas of services marketing. Particularly, her research topics focus on consumers’ emotional responses to service encounters and cross-cultural issues.