Faculty Bio, Min G. Kim

Min G. Kim

Assistant Professor

College/School: Graduate School
Department: MBA Program

Campus: Providence
Main college/department phone number: 401-598-4738

Min G. Kim teaches in Johnson & Wales University’s MBA Program. She is also a member of The International Council on Hotel, Restaurant and Institutional Education.

Kim brings diverse work experience from the hospitality industry, including roles as an instructor at Penn State University’s School of Hospitality Management and a training specialist at The Westin, Korea.

Kim’s research interests are in various areas of services marketing. Particularly, her research topics focus on consumers’ emotional responses to service encounters and cross-cultural issues.

Publications & Presentations
  • Kim, M. G. & Mattila, A. S. (2013). "Does a surprise strategy need words?: the effect of explanations for a surprise strategy on customer delight and expectations." Journal of Services Marketing, 27(5), 361-370.
  • Guchait, P., Kim, M. G., & Namasivayam, K. (2011). "Error management at different organizational levels – frontline, supervisor, and company." International Journal of Hospitality Management 31, 12-22.
  • Kim, M. G. & Mattila, A. S. (2010) “The impact of mood state and surprise cue on satisfaction”, International Journal of Hospitality Management, 29, 432-436.
  • Kim, M. G., Wang, C., & Mattila, A. S. (2010) “The relationship between consumer complaining behavior and service recovery: an integrative review”, International Journal of Contemporary Hospitality Management, 22(7), 975-991.
  • Guchait, P., Kim, M. G., & Roseman, M. "Error management at multiple organizational levels: impact on customer self-esteem and delight," accepted, Foodservice Business Research.
  • BA, Pusan National University, Korea
  • MS, Michigan State University
  • PhD, Pennsylvania State University