Faculty Bio, Min G. Kim

Min G. Kim

Min G. Kim teaches in Johnson & Wales University’s MBA Program. She is also a member of The International Council on Hotel, Restaurant and Institutional Education.

Kim brings diverse work experience from the hospitality industry, including roles as an instructor at Penn State University’s School of Hospitality Management and a training specialist at The Westin, Korea. 

• Kim, M. G. & Mattila, A. S. (2010) “The impact of mood state and surprise cue on satisfaction”, International Journal of Hospitality Management, 29, 432-436.
• Kim, M. G., Wang, C., & Mattila, A. S. (2010) “The relationship between consumer complaining behavior and service recovery: an integrative review”, International Journal of Contemporary Hospitality Management, 22(7), 975-991.
• Guchait, P., Kim, M. G., & Namasivayam, K. “Apology at different organizational Levels – frontline, manager, and company,” accepted, International Journal of Hospitality Management

• BA, Pusan National University, Korea
• MS, Michigan State University
• PhD, Pennsylvania State University