The University Help Desk is available to assist students with email, uconnect, Internet, ResNet, telephone, cable television, policies/procedures, and other computer-related questions. The help desk also offers detailed instructions and answers to many frequently-asked questions. Contact them to report any problems or issues.
The university makes sure that each residence hall room has functional network connectivity; however, Technical Support does not troubleshoot personal computers or printers.
University Help Desk Toll Free: 866-JWU-HELP (866-598-4357)