Help Desk

The University Help Desk is available to help you with email, jwuLink, Internet, ResNet, telephone, cable television, policies/procedures and other computer-related questions. 

University Help Desk
Toll Free: 866-JWU-HELP (866-598-4357) 

Email the Help desk directly to report problems and issues. Detailed setup instructions and answers to many frequently-asked technical questions can also be found online.

The university makes sure that each residence hall room has functional network connectivity. However, Technical Support does not troubleshoot personal computers or printers.