“One thing I love about my job is that I meet different people everyday,” says Xiao, whose Johnson & Wales University journey has taken her from China to Providence to New Orleans. “They broaden my view of the world all the time.”
Here’s how Xiao used her international experience to strengthen her hospitality skills — and earned recognition for her service along the way:My Marriott InternshipBy Xiao Joanna Geng '12From: ChinaInternational Hotel & Tourism Management major Guest service representative internMarriott at the Convention CenterNew Orleans, LA Hotel Experience:Radisson Hotel Providence AirportJW Marriott Shanghai
My Proudest Moment To me, hospitality is not just a major, but also an art of communication — the way we treat people, and deal with people from a different background and culture. During Mardi Gras and Super Bowl season in New Orleans, the Convention & Visitor’s Bureau established a reward program to recognize any personnel in hospitality for providing excellent service. I went extra miles for a Marriott member without knowing his Gold Elite Membership. Turns out the guest wrote an email to the director of room division.
I was the only one in our hotel who received the nomination card. I was so proud of myself!The guest was truly grateful for what I did for him. But my idea was, “It is my job. It is what I’m supposed to do.” Career: Next Stop, China I will finish my one-year OPT (Optional Practical Training) with Marriott in July 2013. After that, I may consider applying for their voyage program and continue to work for Marriott.
There are a number of new Marriott properties opening in China. I’m pretty optimistic about my career path.
Make Your Hotel Career HappenExplore our hospitality majors.
Xiao's internship experience earned her a service award nomination. Here are her tips for you: read more
At Facebook, MTV, Heinz, CBS, Disney, MLB, Congress, NASCAR, Heineken, Marriott and 1,600+ sites worldwide, JWU students build hands-on work experience for credit. read more