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Computer/Technical Services
College of Business B182
(303) 256-9600
denvertech@jwu.edu
Monday thru Friday: 7:30am-4:30pm*

University Help Desk
866-JWU-HELP
helpdesk@jwu.edu
Monday thru Friday: 6:30am-5:30pm*
* Subject to change

Comptuer Labs
The Denver Campus has seven computer labs that are run by the Technical Services Department. Staff members are available in these computer labs to help students and answer questions. Students need an active JWU email account to access the computers. Hours of Operation are posted in each location.

Locations:
College of Business (located in the Library): Lab 1, Lab 2, Lab 3
College of Culinary Arts: C100, C101
School of Education: E102, E103

Z Drive
Student Data Storage: Each student will be allotted 10mb of data storage on the University’s student File server. Every time you log on to a PC in a lab or classroom on campus, the Z: drive will be automatically mapped. Your Z: drive can only be accessed by you, and should be used to store projects, papers, and assignments that you can retrieve while in any lab or classroom on the Denver campus. The data is only available from the computer lab machines; it can't be accessed from home, ResNet, or the web
Please do not store illegal or illegally obtained/copyrighted material on your Z Drive.

Flash Drives
We recommend you purchase a USB flash drive for transporting documents to off site locations where you do not have access to your Z: drive and holding larger files. They are reasonably priced, are more reliable, and hold a lot more than a floppy disk. USB drives are available for purchase in the bookstore. Remember to back up your Flash drive in case of failure or loss.

Wireless
Johnson & Wales has implemented wireless hotspots for students throughout the campus. You will need a WiFi compliant wireless card and an active JWU email account to access the Internet in these areas:

College of Business: All public spaces—common rooms, classrooms and group study rooms.
Wildcat Athletic Center: All public spaces—common rooms and group study rooms.

When you have your notebook computer in a "hot spot" area, you will simply need to activate your wireless card and then select/activate/connect to the JWU WiFi network (see your particular notebook computer or wireless card user manual for instructions). Then, start your Internet browser and it will ask you to log in (with your JWU account ID and password).

ResNet
Configuring your Computer for the University Network. To access the University’s Residential Network from the Residence Halls or classrooms with your personal computer, you must have a network card and a Cat 5 network cable. Locate the network wall plate and plug your computer’s network cable into the network plug.

If you are living in an on-campus residence facility, it is necessary to make some adjustments to your computer in order to access the University Network and Internet Resources. If you have an operating system other than Windows XP or you are having difficulty locating your data drop, please contact the University Help Desk for assistance.

Windows XP
1. Click on Start and then Control Panel.
2. Click Network and Internet Connections and then Network Connections.
3. Right-click Local Area Connection and select Properties.
4. Select the Internet Protocol (TCP/IP) option and then click Properties.
5. Make sure the following settings are selected:
Obtain an IP address automatically.
Obtain DNS server address automatically.
6. Click the “Advanced…” button.
7. Click the DNS tab and ensure the settings are:
DNS Server Address: Blank.
Select “Append primary and connection specific DNS suffixes.”
Check “Append parent suffixes of the primary DNS suffix.”
Check “Register this connection’s address in DNS.”
8. Click the WINS tab and ensure the settings are:
WINS address box: Blank.
Check “Enable LMHOSTS lookup.”
Select “Use NetBIOS setting from the DHCP server.”
9. Click OK to Advanced TCP/IP settings.
10. Click OK to Internet Protocol (TCP/IP) Properties.
11. Click OK to Local Area Connection Properties.
12. Close the Network and Dial-Up Connections box.

Identifying your computer
1. Click on Start and right-click on My Computer.
2. Select Properties.
3. Click the Computer Name tab and on “Change…”
4. Enter your USERNAME under Computer Name.
5. Select Member of Workgroup and enter STUDENT.
6. Click OK and restart your computer if prompted.
7. Congratulations! Your computer is now successfully connected to the University network.

Email
All faculty, staff and administration who communicate with a student via email will only respond to student messages from a JWU email account, so establish your email account early and check it often!

With Microsoft Outlook Web Access (OWA), you can access public folders, the JWU University Address Book, as well as your personal mailbox to read and send messages. You may use OWA anywhere you have Internet access - on campus or off campus.

Logging onto your e-mail account
Your user name and password information can be found by using your uconnect account.
1. Enter the secure area at http://uconnect.jwu.edu.
2. Select “Personal Information.”
3. Select “View Email Addresses.”
4. Your user name is located left of the “@” symbol.
If you already know your user name and password, open your browser and visit http://email.jwu.edu to log in.

If this is the first time you are using your e-mail account, you are required to change your password to ensure the privacy of your account. The new password must be at least six (6) letters or numbers and cannot be the same as your username. This password is case sensitive.
1. Click on the “Change your password” link.
2. Enter your username and your old password.
3. Enter your new password twice to confirm.
4. Click OK. You may now use your e-mail account.
5. Click LOG ON.
6. Enter your user name and password and click OK.

Public Folders
By using your JWU e-mail account, you have access to the University public folders, where professors post syllabi, course outlines, assignments and more. You can also obtain information on the Denver Campus and student activities. The Public Folders link is beneath your private folders. Click the plus sign [+] beside Public Folders to see all of the public folders available.

Email Account Management
Johnson & Wales University offers a utility that allows you to securely reset your own forgotten password, without having to call the Help Desk! In order to use this 24x7 service, you must first create an account profile. Without the creation of this profile, you will not be able to reset your password through this tool and will need to contact the Help Desk at 1-866-JWU-HELP.

Creating your Profile
You will need your e-mail user name and password to create your account profile.
1. Access OWA at http://email.jwu.edu.
2. Select the “Password Reset Manager” link.
3. Click the “Security Questions and Answers” button.
4. Enter your user name and password.
5. Select 3 questions and enter your answers.
6. Click Create and close the confirmation window and close the profile creation window.
7. Congratulations! You have successfully created your account profile and will be able to reset your own password.

Reset Your Password
Once you have created your account profile, you can securely reset your own password if needed.
1. Access OWA at http://email.jwu.edu.
2. Select the “Password Reset Manager” link.
3. Click the “Reset Password” button.
4. Enter your user name and email address and click Continue.
5. Answer the three questions you selected exactly as entered in the account profile creation and click Continue.
6. Click the “reset password” button.
7. Reset your password and click OK.
8. Close the confirmation window and close the reset password window.
9. Congratulations! You have successfully reset your password.

Voicemail and Telecommuncations
All residence hall rooms are equipped with one phone line and one voice mailbox on the University's telephone system. You or your roommate must provide an analog telephone. JWU is the customer of record for all telephone numbers in the residence halls. Students should make any network service provider aware of this before signing up for credit cards, 800 service, or pay-per-call services. Collect calls cannot be accepted. Students may want to purchase prepaid telephone calling cards for long distance usage prior to arrival on campus.

Accessing Voicemail
1. Dial Voicemail:
On campus 9364
Off Campus 303-256-9364
2. Enter your extension, then #
3. Enter your pass code, then #
Your initial password is 12 + your 4-digit extension. Follow the system prompts to change your initial password.

Password Reset
To have your voicemail password reset, please contact the Denver Technical Services Department by email or phone (303-256-9600 or denvertech@jwu.edu). Please include the following information when you call or write: your name, phone number to reset the voicemail on, and an alternate number or an email address to contact you.

AV Equipment
You must ask your professor to reserve Technical/Audio/Video equipment for you for Class presentations. Your professor is required to provide at least 72 hours notice in order to assure equipment availability. Your professor is responsible for picking up and returning the equipment from the Media Office, located in B-182 in the College of Business. There is no fee for the use of the equipment.

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