the hospitality college

the hospitality college

The Serious Business of Golf
JWU Hospitality Alumni Scott Anderson in Golf Business

Some of today’s professional golfers are a lot younger than their counterparts from a decade ago, but they take the game just as seriously, maybe more so, says Scott Anderson ’06.

As director of recruiting in the Caribbean region for Core Golf Academy in Orlando, Fla., Anderson works in both Port-of-Spain and Trincity, Trinidad and Tobago, where he is also a private golf instructor and coach and manager for the Trinidad and Tobago golf team. He sees the changing landscape of professional golf daily.

Core is for serious young golfers who enroll as early as age 12. Full-time, residential students receive their academic education at nearby Windermere Preparatory School and have several hours of golf instruction and practice every weekday and optional practice on Saturdays. Core’s focus is preparing students to play on junior and college golf teams before turning pro. Its instructors include PGA Tour coach Sean Foley, who is Tiger Woods’ swing coach, and Craig Davies, a PGA Tour trainer and physical therapist. “Imagine being 13 and your fitness coaches and instructors are on the PGA tour,” says Anderson.

He feels some parents want to live vicariously through their kids, hoping they’ll be the next Tiger Woods. “I think it’s rare to have a parent say, ‘Have fun, go outside and enjoy it,’ to their child … I don’t know how much youth they have; they lose it at a young age being so focused on this venture.”

Anderson, a sports/entertainment/event management major who played varsity golf for the North Miami Campus, admits he was no different. He began playing at age 7, and by 14 was so entrenched he used glow-in-the dark balls to play late into the night.
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JWU Hospitality Alumna Kelly BoucherKeeping the Trade Abreast of the Trends
One out of 13 jobs in New York state is sustained by the hospitality and tourism industry, the seventh largest private-sector employer in the state. In 2009, New Yorkers saw $45.8 billion in income from travel and tourism.

For Kelly (Post) Boucher ’04, education and events manager for the New York State Hospitality & Tourism Association (NYSH&TA), that means providing training for the nonprofit’s 1,200 members representing everything from hotels and restaurants to museums and amusement parks. Boucher manages conferences, webinars and seminars held around the state on topics varied to fit what members want and need to run their businesses successfully.

Among the most popular are those affecting a broad spectrum: Sustainability is a pivotal area as customers become more concerned about what companies are doing to be energy efficient and green. Although social media has been around for a while, its ever-changing frontier is of particular interest to organizations and there’s always something new happening, says Boucher.

Keeping abreast of regulations is also high on the list, including PCI (Payment Card Industry) Compliance rules for credit card security that apply to any business accepting credit or debit cards. Members want to know what information can be stored on premises and how to best prevent credit card fraud. Overall, New York’s tourism has held strong despite the rocky economy. A survey done by NYSH&TA just after July 4 showed that member occupancy rates were the same or higher than in 2010, says Boucher.

JWU Hospitality alumna Christine SullivanWorld’s Best
Eight JWU alumni and 11 students work at The Chanler at Cliff Walk in Newport, RI, recently named number three in Travel + Leisure’s 2011 World’s Best Awards for Top Inns in the U.S. and Canada, and number 65 of Top 100 Hotels. Alumni at The Chanler include Christine Sullivan ’90, general manager; Thomas Duffy ’99, executive chef; Allison Hoernner ’07, guest services manager; Julianne Parker ’10, guest services supervisor; Katherine Donovan ’07, guest services agent; Tarcie-Lee Galarza ’08, senior line cook; and pastry cooks, Christina Mercado ’07, ’10 MBA and Phoenix Smith ’11. The Chanler was the only property in RI included in both lists.

did you know?
According to travel predictions for 2012 from Rob Torres, head of travel for Google, 34 percent of all U.S. smartphone users research from their mobile device; 23 percent of international travelers use mobile check-in for flights; and by 2012 one percent of mobile users will book travel from their smart device.