calendarTechnology Services Management
Bachelor of Science degree
The bachelor degree program in Technology Services Management is designed to prepare the student to take a leadership position within the technology support profession. Students are provided with the knowledge and skills to manage the technology support function in a variety of business and industry settings. The program recognizes the importance of non-technical skills and knowledge, with the inclusion of human resource, customer, and financial management as integral parts of the program design.
The senior year culminates with students working on cross-functional teams with other technology majors in planning and executing a real-world technology project or in completing a work experience term where they will apply and integrate their knowledge and skills in a real-world technology support setting. During their project or work experience term, they also participate in a seminar with their fellow students, investigating actual problems and cases and sharing research and results.
Upon successful completion of this program, students may seek employment in professional technology positions such as help desk team leader, help desk supervisor, customer support manager, technical support director, and call center manager in a variety of business and industry settings.
An important component of the educational experience of the Business/Information Systems Analysis major is the general studies courses taught out of the John Hazen White School of Arts and Sciences. Graduates are expected to show competencies in higher order thinking, communications, ethics, global diversity, responsible citizenship, leadership and artistic responsibility. The following literacies should also be demonstrated: socio-cultural, quantitative, scientific and informational.
Outcomes for the Bachelor of Science in Technology Services Management are:
- Ability to apply knowledge of math, science, engineering and contemporary developments in technical services and management to manage and work within a functional organization.
- Ability to apply problem solving to identify and analyze technical problems, formulate, implement, and test solutions that meet user requirements.
- Ability to apply understanding of both historical context and emerging developments in the field to create adaptable and efficient solutions.
- Ability to use the techniques, skills, and modern tools, including metrics and benchmarks, necessary for technical services best practices.
- Ability to apply customer service skills to aiding clients in solving technical problems.
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