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I love the hospitality industry — it changes every day and there’s always something new.”

Bio

Paul Bagdan has been in the hospitality industry for over 30 years. Now in his 20th year at JWU, he primarily teaches courses in Guest Service Management, Marketing and Strategic Management.

He is a Certified Hospitality Educator (CHE) and both a Certified Food Safety Trainer and Responsible Alcohol Service Trainer for the State of RI. He is a member of the International Council on Hotel, Restaurant and Institutional Education, as well as the RI Hospitality and Travel Association. He is also the faculty advisor and on the Board of Governors for the Eta Sigma Delta National Honor Society.

He recently published a textbook titled, “Guest Service in the Hospitality Industry” (John Wiley & Sons). He has also given numerous presentations on the topics of guest service, quality teaching and technology.

Areas of Expertise

  • Hotel and Restaurant Management
  • Service Management in Hospitality

Certifications

  • American Hotel & Lodging Educational Institute, Certified Hospitality Educator.
  • National Restaurant Association Educational Foundation, Certified Instructor.

Professional Memberships

  • International Council on Hotel, Restaurant, and Institutional Educators, Director of Membership, NENA Federation Director of Member Services & Development to the NENA (North East North American) Federation Board of International Council on Hotel, Restaurant, and Institutional Educational (ICHRIE)
  • Rhode Island Hospitality and Tourism Association, Educational Member

Awards

  • Johnson & Wales University First Year Teacher Excellence Award, 2000                   Faculty of the Year, 2017
  • Statler Foundation

Sample Courses

  • DEE 3999: Directed Experiential Education (DEE)
  • HOSP 4060: Hospitality Strategy Design Executive Seminar
  • HOSP 3075: Hotel Strategic Mkt & Brand Management
  • MGMT 1001: Business Management I