Campus Alerts & Procedures


Learn what to do in an emergency, how to update your emergency notification contact, and where to find alerts about cancellations, delays, emergencies, crime, inclement weather and more.

Stay Informed & Stay Safe

Johnson & Wales University uses a multi-modal communication service to deliver time-sensitive voice mail and/or text message notifications to students, faculty and staff during unforeseen events or emergencies.

Alerts appear on:

  • jwu.edu
  • Voicemail and text
  • jwuLink: Search for “Emergency Alerts”

Stay Connected

New phone? New email? Here is how to update your contact information to receive JWU emergency alerts.

Update your emergency contact information any time your contact information changes. You will not receive emergency alerts to your phone if your information is outdated. 

  1. Log in to jwuLink
  2. Click Pages navigate to My Account
  3. Select Personal Information Dashboard and select Open the Personal Information Dashboard to make your changes 

Update your emergency contact information any time your contact information changes by filling out the Update Your Emergency Contact Form below. You will not receive emergency alerts to your phone if your information is outdated.

Emergency Procedures

Campus Safety & Security has developed an Emergency Management Plan that contains information on building evacuation procedures; emergency responses related to explosions, hazardous materials release and other threatening situations; and actions that should be taken if the campus is in “lockdown” or a “shelter-in-place” condition.

Find Crime Alerts here, as well as hard copies posted on bulletin boards around campus:

Providence, RI:

Find alerts about inclement weather, school cancellations, delays and other interruptions in normal campus activities here:

  • jwu.edu
  • jwuLink: Search for “Providence Emergency Alerts”
  • TV: RI Broadcasting Association Outlets, including channels 6, 10, 12, 64
  • Radio: RI Broadcasting Association Outlets, including channels AM 630, AM 920, FM 92, FM 101, FM 105
  • JWU Email

Charlotte, NC:

  • JWU.edu
  • jwuLink: Search for “Charlotte Emergency Alerts”
  • TV Broadcasting Association Outlets, including channels 3 (CBS), 6 (NBC), 9 (ABC), and 14 (News 14 Carolina)
  • JWU Email

Campus Closures & Schedule Change Procedures for Academic Classes, Administrative Offices & Events

The safety of our campus community is a top priority. A team of senior management that includes representatives from campus safety & security, the provost’s office, the president’s office and human resources considers the best interests of our community when there is a threat of, or actual, inclement weather. The final decision about whether or not to delay or cancel classes, events and work requires evaluating information about the weather, decisions or guidance made by state and local authorities related to highway access, parking bans, local street clearing, parking lot access and other safety and access issues. 

The decision to cancel or delay classes or events is separate from the decision regarding work schedules for staff and student employees or interns. Do not assume that if classes are cancelled that administrative offices are closed. Separate announcements may be issued for class cancellations and work cancellations. Staff and interns should consult directly with their supervisor regarding their work status.

Academic Classes & Functions: Principles & Communications

Given that many students live on or near the campus and understanding that changes to the academic schedule can be substantively disruptive to students and faculty, efforts will be made to avoid the cancellation or delay of classes with safety top of mind.

COMMUNICATIONS

When we close or delay opening offices and school, we strive to announce such a decision by 6am that day. However, this decision requires the evaluation of several pieces of information. Therefore, the precise announcement time is dependent on when this information becomes available to us.

The university notifies the campus of class/office cancellations, delays, or early releases using one or more of the following official university resources:

  • jwuLink
  • JWU email
  • JWU.edu

In addition, local TV and radio stations and their companion websites frequently carry updates on weather-related closings.

Administrative Offices and Functions: Principles and Communications

In making a determination to close or delay the opening of administrative offices, the university shall be guided by the following principles:

  • There are some employees who are always considered to be essential personnel (e.g., Campus Safety & Security, Facilities and Campus Dining staff), and there are others who may be essential depending on the timing of the inclement weather as it relates to work activity. When classes are cancelled, if feasible our campus libraries, fitness centers, and dining facilities will be staffed to accommodate our students but the schedules of those operations may be altered.
  • In the event of a closure, employees who have the ability to work remotely are expected to work their normal day unless otherwise directed by their supervisor.
  • Employees should consult with their manager to determine their work status during an inclement weather event.
  • The condition and readiness of the campus to accommodate faculty and staff, including accessibility of parking lots, city streets, and pedestrian paths, shall be an important consideration.
  • As previously stated, when we close or delay opening of administrative offices and operations, every effort will be made to announce such a decision by 6am that day. The university notifies the campus of class/office cancellations, delays, or early release using one or more of the resources described earlier.
  • When we close or delay opening offices and/or school, every effort will be made for a timely announcement with full consideration of commuting times and class schedules.
  • When there are wintry conditions during your travel, allow more time for your commute, reduce your speed, and increase the distance between your car and the vehicle ahead of you.

Emergency Phone Numbers

911 for local police/fire department
980-598-1900 Charlotte Safety & Security (24/7)
401-598-1103 Providence Safety & Security (24/7)

What to Do In an Emergency

Emergencies can happen at any time, so it pays to be as prepared as possible.

Contact Campus Safety & Security

Contact the service location for your campus.

Providence Campus

Downcity Location
264 Weybosset Street
Providence, RI

Harborside Location
265 Harborside Boulevard
Providence, RI 

Hours: Monday-Friday, 8am-4pm

Phone: 401-598-1103 
TTY/TDD: 401-598-2140

PVDsecurity.admin@jwu.edu

Charlotte Campus

Dispatch Center
Cedar Hall South, Suite 113
215 Cedar Street, Charlotte, NC

Administration
801 West Trade Street
Charlotte, NC 28202

24/7 Phone: 980-598-1900

security.clt@jwu.edu