Donald G Schoffstall (he/him)
Professor College of Hospitality & Business Department of Doctor of Business Administration Online
Biography
Donald Schoffstall (Dr. Don) teaches a variety of doctoral level courses for the Doctor of Business Administration program here at JWU. Previously, he taught food and beverage management and general hospitality management courses on the JWU Charlotte Campus and master’s level courses in management, human resources, and research online. He previously taught at the LCB Institute of Culinary Arts in Pittsburgh and online for East Carolina University. He earned his Ph.D. in hospitality management from Iowa State University focusing on hospitality education and hospitality human resource issues. He previously earned an education specialist degree from Liberty University and a master’s degree in instructional leadership from Robert Morris University. Additionally, he earned a bachelor’s degree in culinary nutrition and an associate’s degree in culinary arts from Johnson & Wales University in Providence.
He has a diverse background throughout the hospitality industry working in both front and back of the house positions in various locally owned and nationally owned chain restaurants and other establishments over the span of 13 years. His expertise and research interests include management and leadership, operations management, inc. restaurant operations, and curriculum and instruction in business and hospitality education.
Education
PhD, Iowa State University
Apparel, Events, & Hospitality Management
EdS, Liberty University
Teaching & Learning
MS, Robert Morris University
Instructional Leadership
19 graduate credits only, University of Phoenix
Organizational Leadership & Human Resources
BS, Johnson & Wales University
Culinary Nutrition
AAS, Johnson & Wales University
Culinary Arts
Diversity, Equity, and Inclusion in the Workplace Certificate
Muma College of Business, University of South Florida
WSET Level 3 Award in Spirits
WSET
Certified Specialist of Spirits
Society of Wine Educators
WSET Certified Educator
WSET
WSET Level 3 Award in Wines
WSET
Certified Specialist of Wine
Society of Wine Educators
CITI Training
Social & Behavorial Ethical Research
CITI Program
ICHRIE Outstanding Service Recognition Certificate
ICHRIE
ICHRIE and Johnson & Wales University Case Study Competition, highly commended paper award.
ICHRIE
Best Faculty-Led Presentation Award
SECSA Federation
Professional Development Award (2016-17)
Johnson & Wales University
Publishing Award (2014-15)
Johnson & Wales University
ICHRIE and Johnson & Wales University Case Study Competition, third place award
ICHRIE
“As limited dine-in begins in the Carolinas, will restaurants stay afloat?.” Schoffstall, D. (2020)
https://www.wcnc.com/article/money/business/carolinas-restaurants-stay-afloat/275-ea723204-4470-43af-8429-26f7da9dd76f
“Restaurants start planning for potential reopening..” Schoffstall, D. (2020)
https://spectrumlocalnews.com/nc/charlotte/news/2020/05/05/restaurants-start-planning-for-potential-reopening-
“The fight for survival in today’s restaurant industry..” Schoffstall, D. (2020)
https://www.wbtv.com/video/2020/05/11/fight-survival-today-restaurant-industry/
“What’ phase 1’ of reopening NC could look like for you..” Schoffstall, D. (2020)
https://www.fox46.com/news/what-phase-1-of-reopening-nc-could-look-like-for-you/
Society of Wine Educators
International Society of Travel and Tourism Educators
International Council on Hotel, Restaurant, and Institutional Education
Association for Career and Technical Education
American Culinary Federation
Schoffstall, D. (March, 2026). …Implications for Education. (Review of Scholarly Papers).
Journal of Teaching in Travel & Tourism.
Schoffstall, D. (October (4th Quarter/Autumn), 2025). …Students…Tipping…. (Review of Scholarly Papers).
Journal of Teaching in Travel & Tourism.
Schoffstall, D. (March, 2025). AI Enhanced Culinary. (Review of Scholarly Papers).
ICHRIE Annual Conf.
Schoffstall, D. (March, 2025). Cooking with Purpose. (Review of Scholarly Papers).
ICHRIE Annual Conf.
Schoffstall, D. (January (1st Quarter/Winter), 2025). Delivering Meals…. (Review of Scholarly Papers).
Journal of Teahcing in Travel & Tourism.
Mekouar, M. & Schoffstall, D. & Kitterlin-Lynch, M. & Ji, Y. (October (4th Quarter/Autumn), 2024). The Value of Hospitality Education: Perceptions of Industry Leaders. (Journal Article).
Journal of Hospitality & Tourism Education, 36(4), 419-422.
https://doi.org/10.1080/10963758.2023.2191967
Schoffstall, D. & Rabb, C. & Malik, S. & Atreya, S. (October (4th Quarter/Autumn) 22, 2024). Understanding the Value in Operational Decisions: The Legacy of a Food and Wine Life. (Journal Article).
Journal of Hospitality & Tourism Cases.
https://doi.org/10.1177/21649987241291011
Schoffstall, D. (August, 2024). Hospitality and Tourism Students. (Review of Scholarly Papers).
Journal of Hospitality & Tourism Education.
Schoffstall, D. (August, 2024). Online Customer. (Review of Scholarly Papers).
International Hospitality Review.
Schoffstall, D. (May, 2024). ALL PLAY AND NO WORK. (Review of Scholarly Papers).
Journal of Hospitality & Tourism Case.
Schoffstall, D. (April (2nd Quarter/Spring), 2024). Impacts of education…. (Review of Scholarly Papers).
Journal of Hospitality & Tourism Education.
Reaves, E. & Schoffstall, D. (April (2nd Quarter/Spring) 2, 2024). Examining the Beachside Oasis: A Competitive Analysis and Market Share Case Study. (Case).
Journal of Hospitality & Tourism Cases, 12(1), 26-32.
Reaves, E. & Schoffstall, D. (March, 2024). Examining the Beachside Oasis: A Competitive Analysis and Market Share Case Study. (Journal Article).
Journal of Hospitality & Tourism Cases, 12(1), 26-32.
https://doi.org/10.1177/21649987241241912
Schoffstall, D. (March, 2024). Cultivating Sustainability. (Review of Scholarly Papers).
International Hospitality Review.
Schoffstall, D. (January (1st Quarter/Winter), 2024). Multiple for SECSA Conf (x3). (Review of Scholarly Papers).
Schoffstall, D. & Brown, E. (2023). Developing an understanding of the early collegiate student experiences in hospitality and tourism. (Journal Article).
Journal of Teaching in Travel & Tourism.
Schoffstall, D. (September, 2023). Adoption of Tour Itineraries. (Review of Scholarly Papers).
International Hospiatlity Review.
Schoffstall, D. (June, 2023). Casino Buffets. (Review of Scholarly Papers).
International Hospitality Review.
Schoffstall, D. (April (2nd Quarter/Spring), 2023). Culinary career and career adaptability. (Review of Scholarly Papers).
Journal of Hospitality & Tourism Education.
Schoffstall, D. (2020). Customer considerations for dining out again.. (University Official Blog).
Johnson & Wales University College of Online Education Blog..
Schoffstall, D. (2020). Tips for reopening: How to reset your restaurant. (Univserity Offical Blog).
Johnson & Wales University News Online Blog..
Smith, R. & Schoffstall, D. (April (2nd Quarter/Spring) 2, 2020). Employment impact on hospitality and tourism students’ academic journey: the HBCU students’ perspective. (Journal Article).
Journal of Teaching in Travel & Tourism, 20(2), 105-120.
https://doi.org/10.1080/15313220.2019.1706696
Williams, J. & Benjamin, S. & Kitterlin, M. & Brown, E. & Schoffstall, D. (2019). Hospitality faculty mentoring program for assistant professors.. (Journal Article).
Journal of Hospitality & Tourism Education, 31(2), 111-118.
Nissle, T. & Sach, E. & Schoffstall, D. (November, 2019). When A Food Quality Issue Goes Viral: The Case of Stop Bugging Me with the Broccoli!. (Journal Article).
Journal of Hospitality & Tourism Cases, 7(3), 47-57.
https://doi.org/10.1177/216499871900700306
Deale, C. & Schoffstall, D. & Lee, J. (2018). ). Faculty members’ and graduate students’ perceptions of ethical issues in hospitality and tourism research and education.. (Journal Article).
Journal of Hospitality & Tourism Education, 30(4), 203-214.
Schoffstall, D. & Brown, E. (2018). The reality and background of new hospitality students.. (Journal Article).
Journal of Teaching in Travel & Tourism, 18(4), 284-296.
Deale, C. & Lee, S. & Schoffstall, D. (June, 2018). Exploring Followership in Hospitality and Tourism Education. (Journal Article).
Journal of Hospitality, Leisure, Sport & Tourism Education, 22(1), 42-51.
https://doi.org/10.1016/j.jhlste.2018.01.002
Schoffstall, D. & Brown, E. & Ardent, S. (2017). Hospitality and tourism student and alumni perspectives: Promotion expectations, academic and experience adjustments, and career growth. (Journal Article).
Journal of Teaching in Travel & Tourism, 17(3), 189-207.
Schoffstall, D. & Stokes-Alves, J. & Monteiro, A. & Giffen, R. (August, 2017). Creating a Gender-Neutral Environment in the Hospitality Industry through Growth and Understanding. (Journal Article).
Journal of Hospitality & Tourism Cases, 6(2), 41-52.
https://doi.org/10.1177/216499871700600204
Deale, C. & Schoffstall, D. (2016). Food ‘trucks’ for thoughts: A detailed look inside a food truck operation and this mobile foodservice segment. (Journal Article).
Journal of Hospitality & Tourism Cases, 5(1), 31-39.
Deale, C. & Schoffstall, D. & Brown, E. (2016). What does it mean to follow? An exploration of a followership profile in hospitality and tourism. (Journal Article).
Journal of Teaching in Travel & Tourism, 16(4), 235-252.
Deale, C. & Schoffstall, D. (February, 2016). Food ‘Trucks’ for Thought. (Journal Article).
Journal of Hospitality & Tourism Cases, 5(1), 31-39.
https://doi.org/10.1177/216499871600500104
Brown, E. & Schoffstall, D. (February, 2016). The Importance of Training and Working with Others: A Case of Resolving Guest Issues. (Journal Article).
Journal of Hospitality & Tourism Cases, 5(1), 81-86.
https://doi.org/10.1177/216499871600500109
Deale, C. & Schoffstall, D. (2015). Hospitality and tourism education and industry certifications. (Journal Article).
Journal of Hospitality & Tourism Education, 27(3), 112-119.
Thomas, N. & Brown, E. & Schoffstall, D. & Thomas, L. (2015). Predicting lodging manager annual salary based on metropolitan statistical area attributes and lodging industry performance: Exploring the concept. (Journal Article).
Hospitality Review, 31(4).
Schoffstall, D. (2015). Profile of hospitality baccalaureate programs.. (Journal Article).
Journal of Hospitality & Tourism Education, 27(2), 69-79.
Schoffstall, D. & Ardent, S. (2015). Students’ work experiences and an examination of their perceptions of the future. (Journal Article).
Journal of Human Resources in Hospitality & Tourism, 15(2), 209-229.
Schoffstall, D. & Arendt, S. & Schrier, T. (November, 2014). When the Band Crashed the Wedding: A Case in Hotel Service Recovery. (Journal Article).
Journal of Hospitality and Tourism Cases, 3(3), 9-15.
https://doi.org/10.1177/216499871400300302
Schoffstall, D. & Arendt, S. (February 20, 2014). Benefits and Challenges Encountered by Working Students. (Journal Article).
Journal of Hospitality & Tourism Education, 26(1), 10-20.
https://doi.org/10.1080/10963758.2014.880614
Schoffstall, D. & Arendt, S. & Brown, E. (July (3rd Quarter/Summer), 2013). Academic engagement of hospitality students. (Journal Article).
Journal of Hospitality, Leisure, Sport, & Tourism Education, 13, 141-153.
https://doi.org/10.1016/j.jhlste.2013.09.004
ICHRIE Annual Conference, “Creating Clarity for Our Students Though Developing Professionalism and Decorum,” ICHRIE, Las Vegas, NV. (July, 2026).
SECSA 11th Annual Conference, “Evolving Career Factor Experiences and Perceptions for Hospitality Management Graduates: A 15-Year Follow-Up Study,” SECSA Federation of ICHRIE, Tampa, FL. (March 20, 2026).
NM Brewer’s Guild Technical Conference and the American Distilling Institute Craft Spirits Conference, “Trouble Brewing: Professional Burnout in Our Employees,” NM Brewer’s Guild and American Distilling Institute. (August, 2025).
ICHRIE Annual Conference 2025, “Micro-Moments in the Hospitality Industry: Reducing Burnout and Turnover Intentions Through Managerial Interactions,” ICHRIE, Indianapolis, IN. (June 18, 2025).
SECSA ICHRIE 2025 Conference, “Innovation Through Proliferation: How Many Hotel Brands Is Too Many?,” SECSA ICHRIE, Auburn, AL, United States. (March 1, 2025).
SECSA ICHRIE 2025 Conference, “AI in the Classroom: Beyond Thoughts to Application,” SECSA ICHRIE, Auburn, AL, United States. (February 28, 2025).
ICHRIE Annual Conference, “Choosing to Get Involved in Board Service,” ICHRIE, Montreal, Canada. (July, 2024).
ICHRIE Annual Conference, “University & Industry Partnerships Across Hospitality-Related Disciplines,” ICHRIE, Montreal, Canada. (July, 2024).
SECSA Annual Conference, “Best Practices: Scaffolding Direct Experiential Components in Undergraduate Hospitality Courses,” SECSA Federation of ICHRIE. (March 9, 2024).
SECSA-ICHRIE Federation Conference, “Managing Hospitality Operations in Conflict of Policies and Procedures: A Modern-Day Labor Regulation Quandary,” ICHRIE, Columbia, SC, United States. (March 8, 2024).
ICHRIE Summer Annual Conference 2023, “Research for the Love of Research,” ICHRIE, Phoenix, AZ. (July 19, 2023).
ICHRIE Annual Summer Conference, “Being black in hospitality: An initial exploration.,” Washington, DC. (2022).
Professional Conference and meeting Association Southeast Regional Chapter, “Food & beverage concepts, trends, and considerations for events and other aspects.,” PCMA, NC. (2022).
ICHRIE Annual Summer Conference, “Navigating the challenges of industry-based experiential learning,” Washington, DC. (2022).
ICHRIE Annual Summer Conference, “Understanding diversity, equity, and inclusion within hospitality education.,” ICHRIE, Washington, DC. (2022).
SECSA 7th Annual Conference, “Determining the current focus (if any) of diversity, equity, and inclusion within hospitality education,”. (March, 2022).
SECSA 7th Annual Conference, “How to show all students their full potential by breaking the white male centric focus.,”. (March, 2022).
ICHRIE Virtual Conference, July 2021, “Life after promotion: What do we do now?,”. (2021).
ICHRIE Annual Summer Conference, “Exploring consumer perceptions of wine quality for celebrities’ and winemakers’ signatures on wine labels.,” New Orleans, LA. (2019).
ICHRIE Annual Summer Conference, “Getting to know our students: Developing an understanding of undergraduates,” New Orleans, LA. (2019).
SECSA Annual Conference, “Understanding today’s hospitality students through direct observation,” Sarasota, FL. (March, 2019).