Paul J Bagdan (he/him)
Professor College of Hospitality & Business Department of Hospitality Providence
Biography
Paul Bagdan has been in the hospitality industry for more than 30 years. Now in his 22nd year at JWU, he primarily teaches undergraduate courses in guest service management and strategic management. He also teaches graduate courses in the MBA Program.
Bagdan is a Certified Hospitality Educator (CHE) and both a Certified Food Safety Trainer and Responsible Alcohol Service Trainer for the state of Rhode Island.
He recently published a second edition of a textbook titled, “Guest Service in the Hospitality Industry.” He has also written several book chapters and articles as well as given numerous presentations on the topics of guest service, tip elimination and technology.
Education
PhD, Kansas State University
Human Ecology
MS, Rochester Institute of Technology
Service Management in Hospitality
BS, University of Massachusetts – Amherst
Hotel, Restaurant and Travel Administration
Associates in Applied Science, Schenectady County Community College
Hotel and Restaurant Management
Associates in Occupational Studies, Schenectady County Community College
Culinary Arts
Reimagining Experiential & Applied Learning (REAL) Champion
Johnson & Wales University
Johnson & Wales University
“Tipping Legislation.” Bagdan, P. (August 10, 2022)
pbn.com
“Tipping.” Bagdan, P. (August 1, 2022)
npr.org
“Tipping Segment.” Bagdan, P. (June 15, 2022)
usnews.com
International Council of Hotel, Restaurant and Institutional Educators
International Council of Hotel, Restaurant and Institutional Educators
Bagdan, P. Guest Service in the Hospitality Industry 3’rd edition: it is a revision/new edition. (Textbook).
Kendall Hunt Pulishing, 3, all.
Hyde, S. & Bagdan, P. (June 10, 2021). Improving Effectiveness and Efficiency: Operations Management in the Hospitality Industry. (Book Chapter).
Emerald Publishing Limited, 211-241.
https://doi.org/10.1108/978-1-83867-541-720211011
Bagdan, P. (2020). 11 Chapters within this text: Hospitality & Tourism management Program 2’nd Edition. (Book Review).
NA, Second.
Bagdan, P. (2020). 5 Chapters within this text: Hospitality & Tourism management Program 2’nd Edition. (Textbook).
NA, Second.
Bagdan, P. (November, 2015). Staying Calm in a Fast-Paced Work Environment. (Magazine/Trade Publication).
Bar & Nightclub Magazine.
Bagdan, P. (January (1st Quarter/Winter), 2014). Staying Calm in a Fast-Paced Work Environment. (Magazine/Trade Publication).
Bar & Nightclub Magazine.
Bagdan, P. (2013). Guest Service in the Hospitality Industry. (Textbook).
John Wiley & Sons.
Bagdan, P. (January (1st Quarter/Winter), 2010). A Survey of Hotels and Technology Trends. (Journal Article).
Hosteur, Fall/Winter, 14-16.
International Summer Conference, “A Discussion on Meeting Career Readiness with Experiential Learning,” International Council of Hotel, Restaurant, and Institutional Education, Indiapolis, IN, United States. (June 19, 2025).
2024 CHRIE Conference, “Blending Hospitality with Healthcare – An Educational Construct with Multiple Applications,” CHRIE – Council on Hotel, Restaurant and Institutional Education, Montreal. (July, 2024).
2024 CHRIE Conference, “Interdisciplinary Hospitality and the Development of Cross-Campus Partnerships,” CHRIE – Council on Hotel, Restaurant and Institutional Education, Montreal. (July, 2024).
2024 Annual Summer Conference, “Influences of the Proliferation of Tip Solicitation,” I-CHRIE, Montreal, Canada. (July 25, 2024).
JWU University Scholarship and Best Practices Expl, “A Model that Addresses Student Group Issues in an On-line Environment: The Creation of Student Cohort Support Groups,” Johnson & Wales University, Providence, RI. (April 12, 2024).
Faculty Symposium, “Results of Faculty Workload Survey,” Johnson & Wales University, Providence, RI. (2023).
Faculty Symposium, “Status of Tipping Elimination in the US,” Johnson & Wales University, Providence, RI. (2023).
2023 CHRIE Conference, “A Student Cohort Model to Increase Student Learning and Satisfaction in Online Courses,” Council on Hotel, Restaurant, and Institutional Education, Phoemix, AZ, United States. (July 20, 2023).
International Summer Conference, “A Food Service Rating Systems Analysis,” I-CHRIE. (2019).
International Summer Conference, “An Analysis of Mobile Check-In Technologies in the Lodging Industry,” I-CHRIE, Palm Springs, NV, United States. (2018).
International Summer Conference, “Tip Elimination and Its Effects on the Industry – (Part III).,” I-CHRIE, Palm Springs, NV, United States. (2018).
I-CHRIE NENA Regional Conference, “Tipping in hospitality: The impact the millennial generation has on the industry,” I-CHRIE, State College, PA, United States. (2018).
International Summer Conference, “Tip Elimination and Its Effects on the Industry – (Part II).,” I-CHRIE, Baltimore, MD, United States. (2017).
Expertise
customer service; guest services; tipping elimination