Important: Please use the buttons at the bottom of this page to submit a web request.
The Enrollment Management Team
JWU’s Enrollment Management team manages and maintains the university’s website in partnership with IT and with assistance from web editors from departments across the university.
The responsibilities of the Enrollment Management team include:
- Monitoring webpages for accuracy and readability
- Updating webpages
- Upholding JWU’s brand standards, editorial style and web accessibility guidelines
- Launching new academic program pages
- Ensuring that our website is optimized for online search and user experience
- Reviewing and publishing submitted web content
- Writing stories and creating web content featuring stories about students, faculty, alumni and staff to increase website traffic and awareness of JWU. If you have a story idea, please use the Story Request Form.
- Offering training and assistance to web editors universitywide
The Enrollment Management team does not manage, update or edit the following sections:
- Alumni.jwu.edu: Email mi.valdepenas@jwu.edu
- Catalog and Handbook: Email mfitzellejones@jwu.edu
- Charlotte Athletics: Email christopher.charles@jwu.edu
- Providence Athletics: Email pete.divito@jwu.edu
- Charlotte Dining: Email paul.reinfeld@compass-usa.com
- Giving.jwu.edu: Email kellie.beretta@jwu.edu
- jwuLink: Email jwulink@jwu.edu
- Online.jwu.edu: Fill out their web form
- Formstack Forms: Fill out the request form
Web Editors
Below is an extensive list of web editors for various JWU webpages and sites. Web editors should be the first point of contact for small edits and updates. If web editors run into any issues, have questions, or need to make major updates, Enrollment Management is happy to assist.
*Leandre Mewborn does not manage the other About pages found on the right-hand side navigation of the About JWU page.
**Joanne Gilbert does not manage CLT’s Travel & Arrival or the Travel Plans Form.
***Denise Neirinckx does not manage PVD Parking. Point of contact to be added soon.
Requesting Web Support
If your department has a web editor, please work directly with them to update content for your department’s webpages.
Please submit a web request if:
- Your department does not have a web editor.
- You are the web editor and need assistance updating content.
- You are the web editor and need to remove, redesign or create new webpages. These requests should always be submitted to Enrollment Management.
Our Senior Marketing Content Developer can accommodate simple updates, which are typically completed within 5-7 work days. Examples of simple updates include:
- Making factual corrections
- Updating or removing academic programs from the site
- Updating the academic program picker
- Fixing typos and grammatical errors
- Removing or replacing broken links or images
Requests to launch new webpages or for webpage redesigns will require a longer process with a kickoff meeting to review project goals and details. These requests can take weeks depending on scope. We will review timelines in our kickoff meeting.
Make a Request
These links open up pre-filled emails.
Note: You can customize your subject line to fit your request, but DO NOT use the word “Update” or your request will bounce back.