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Information Technology Services (ITS)

E-mail
Each student at Johnson & Wales University receives an e-mail account and uses Microsoft Outlook Web Access (OWA), a Web-based e-mail program that allows them to access their e-mail through their Web browsers.  You may use OWA anywhere you have Internet access – on or off campus.  Your e-mail account not only serves as a tool for sending and receiving e-mail, but also provides access to important university resources.  You are required to use your e-mail username and password to logon to computer lab workstations.  As the university’s primary channel of communication with students, your account provides access to important university resources such as Check-In, uconnect, faculty coursework, Charlotte Campus Update, university calendar, student activities, and more.

Johnson & Wales University also offers a utility called the Password Reset Manager that allows you to securely reset your own forgotten password without having to call the University Help Desk or visit a computer lab.  In order to use this 24x7 service, you must first create an account profile.

Finding Your Account Information:
• Log on to uconnect and enter the secure area
• Select "Personal Information"
• Select "View/Activate J&W E-mail Address"
• Read the instructions to determine your username and password - a student e-mail address is username@students.jwu.edu

Using Your Account:
• Follow the link from the uconnect e-mail page or type http://email.jwu.edu into your web browser
• Click LOG IN to access your e-mail account
• Enter your user name and password and click OK
• The first time you use your account, you will be prompted to change your password (your new password must be at least six (6) letters or numbers and cannot be the same as your username - this password is case sensitive)
• Enter your username and your current password
• Select a new password and enter it twice
• Click OK - you may now use your e-mail account

Note: Once a student’s account receives an inactive status from Student Academic Services, their e-mail and network accounts are disabled within one business day.  If a student’s account returns to an active status within 30 days, their e-mail and network account will be reactivated. If a student’s account returns to active status after 30 days, a new e-mail and network account will be created for them 24 hours after they have registered courses.  This may or may not be the same as their previous account, depending on availability.

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