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Information Technology Services (ITS)

Technical Support
The University Help Desk is available to assist students with e-mail, uconnect, Internet, ResNet, telephone, cable television, policies/procedures, and other computer-related questions.  The University Help Desk website located at http://helpdesk.jwu.edu also has detailed instructions and answers to many frequently-asked questions.  Please contact the University Help Desk to report problems and issues.

The university will ensure network connectivity in each residence hall room.  The university does not provide technical support for personal computers or printers.

University Help Desk
Toll Free: 866-JWU-HELP (866-598-4357)
Website: http://helpdesk.jwu.edu
Email: helpdesk@jwu.edu

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