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Information Technology Services (ITS)

Telecommunications
All residence hall rooms are equipped with one phone line (telephone number/extension) and one voice mailbox on the university's telephone system.  You or your roommate must provide an analog telephone.  Plug your phone cord into the phone jack on the RIGHT-HAND wall of your room to utilize the phone system.  ONLY the right-hand side phone jack will work.  J&W is the customer of record for all telephone numbers in the residence halls.  Students should make any network service provider aware of this before signing up for credit cards, 800 service, or pay-per-call services.  Collect calls cannot be accepted.  Students may want to purchase prepaid telephone calling cards for long distance usage prior to arrival on campus.

The campus has a very expansive “free” local calling area which includes the entire 704 area code as well as portions of the 828 area, 803 (South Carolina), and the 336 area codes. Ten-digit dialing (area code + 7-digit number) is required to reach any of the areas in the local calling zone.

Your residence hall room telephone number/extension will be provided to you by Residential Life during Move-In.

Initial Voice Mailbox Setup:

1. Dial 2000 on your residence hall room phone
2. Enter the initial default password (12345) and then press pound (#)
3. Listen to instructions for enrollment, including recording a name and an outgoing greeting for callers
4. Set a password between 4-20 digits which is easy for you and your roommate to remember and difficult for others to discover
5. Listen for confirmation to complete set up.  If you hang up without confirmation, set up is incomplete

Accessing Your Voice Mailbox:

• If dialing from your residence hall room, dial 2000, enter your password, and then press pound (#)
• If dialing from elsewhere on campus, dial 2000, press the star key (*), enter your 4-digit extension, press #, enter your password, and then press # again
• If dialing from off campus, dial 980-598-2000, press *, enter your 4-digit extension, press #, enter your password, and then press # again

Important Dialing Instructions:

• Emergency:  Dial "911"
• Safety & Security:  Dial "1900"
• On-Campus Calls:  Dial the last 4 digits of the campus phone number - all on-campus numbers are 980-JWU-XXXX (980-598-XXXX)
• Local Calls:  Dial "9" + 10-digit number
• Long Distance and International Calls:  Dial "9" + follow instructions on your prepaid card
• Toll-Free Calls:  Dial "9" + "1" + number
• Local Directory Assistance:  Visit www.anywho.com or other online phonebooks

Troubleshooting:
If your residnece hall room phone or line is not functioning properly, please follow the steps below:

1. Ensure your phone is plugged into the phone jack on the RIGHT-HAND wall of your room
2. If your problem is not resolved, you have a malfunctioning phone and it needs to be replaced
3. If your problem continues, please contact the University Help Desk

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