Pamela Allison
Professor, College of Hospitality Management
The focus of my research is service quality, education, and performance measurement.“
Bio
Pamela Allison completed her education at the University of Central Florida with a PhD in hospitality education, master’s degree in hospitality management and bachelor’s degree in liberal arts. She has more than 15 years of hospitality industry experience working with Walt Disney Company and Universal Studios. Allison is a former owner of a national mystery shopping company serving the hotel industry. The focus of her research is service quality, education, and performance measurement.
Professional Memberships
- International Society of Travel and Tourism Educators, 2008-present
Publications
- “A conceptual model for mystery shopping motivations,” Journal of Hospitality Marketing & Management, 2010.
- “An empirical analysis of motivation crowding in the mystery shopping industry,” Journal of Hospitality Marketing & Management, 2012.
Sample Courses
- HOSP 4060: Hospitality Strategy Design and Execution Seminar