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Tech Help

University Help Desk
401-598-4357; Toll free: 1-866-598-4357
On campus: ext. 4357
helpdesk@jwu.edu

JWU does NOT provide technical support for your personal computers or printers.

Printing + Computer Labs
Wireless printing is not supported by JWU Network Access. Connect your computer/device directly to your printer, using your manufacturers' instructions.

Print schedules/use computers in our labs: Find computer lab hours + locations.

Or, use self-service print stations: Find Student Academic & Financial Services hours + locations.

Cable TV
All res halls provide 1 cable TV jack/room | Channel lineup  

Gaming + Non Browser Devices
Ready to connect to JWU’s network? Register your device.

Connect your wireless PSP/Nintendo DS to the network. Get the MAC address for your device.

Telephones
Courtesy phones are available in all residence halls.

Wireless/Network Access
Select/activate/connect to the "WIFIJWU" network in our campus hotspots. Log in with your JWU ID and password. Notebook computers: Activate your wireless card first. Use your computer/wireless card manual’s instructions).

Learn how to access ResNet, JWU’s Student Resident Network for Windows (XP, Vista and 7).

Protect your computer from viruses/spyware.